Chris Malta’s
EBiz Insider Blog
Successful Business Owners Know HOW and WHY Things Work
Welcome to How and Why.

EEK! It’s Another Google Update!
According to them, everything is changing (yet again!) The earth’s magnetic poles are reversing, cats and dogs are going out for drinks together, and the

Be Very Careful with AI For EBiz!
They lie about Amazon. They lie about eBay. They lie about ‘Retail Arbitrage’, Private Labeling, SEO, Importing, Site Builders, Sales Funnels, Importing from China, what

How EBiz Scams Affect YOU
Everybody who decides to open a home-based ECommerce business is going to come across a huge variety of scams. It’s unavoidable; there are literally thousands

Finding Hidden Niche Insights with GKP
Every so often, some marketing guru pops up waving around some overpriced tool like it’s the holy grail of online success. They act like they’ve

Nostalgia in Marketing Images
Marketers love to use this but customers don’t always realize they’re falling for it; nostalgia. It’s like a cheat code for getting people emotionally invested

Trademarks – Do You Need One?
The thousands of fake gurus who stink up Google and YouTube are always trying to get you to pay for things that you don’t need.

Your Business Isn’t a Hobby
Let’s talk about the silent sabotage happening right under your nose. No, not the algorithm. Not your “low engagement.” Not some cosmic punishment for missing

The Psychology of Scarcity
If you’re not using scarcity tactics in your online store, you’re basically handing money back to the internet. Scarcity isn’t sleazy. It’s not about being

Selling Online: Why Less is More
In ecommerce, first impressions matter more than ever. The moment someone lands on your website, they are already forming opinions about your brand. If your

Color in Marketing Imagery
Ever wonder why certain brands just feel right? You walk into a store, visit a website, or even glance at a logo, and something about

Customer Service IS Marketing
If you think customer service is something you have to do after the sale, you’re already missing the whole point. For a small online business,

When Profit Margins Lie
Let’s talk about the biggest fairy tale in home-based ecommerce: profit margin. Everyone loves that term. They throw it around like confetti. You see a

Pinterest Isn’t Dead
If you thought Pinterest was just wedding mood boards and cupcake fails, think again. While everyone’s out here chasing shiny social platforms and dancing on

Platform vs Discretionary Shoppers
Have you noticed how some people only shop in the same big stores over and over, like their Amazon account is the only thing keeping

Why Wholesalers Ask
There’s nothing like opening your first supplier application and feeling your soul climb out of your body when they ask for annual revenue, employee count,

Why Blind Shipping is Important
You’re running a home-based ecommerce business, maybe from your kitchen table while your cat judges your life choices. You’re dropshipping, which means you’re SMART, and

Build a Non-Annoying Email List
If your website pops up five boxes before someone even sees a product, you’re not building a list. You’re building an exit strategy for your

Why Plans Fall Apart
People treat ecommerce plans like sacred documents. They sketch out their big ideas, color code everything, and convince themselves they’ve finally created a flawless roadmap

AI Tools That Waste Time
Somewhere along the way, the phrase “powered by AI” became the new “as seen on TV.” Every tool, plugin, and Chrome extension suddenly claims to

Marketing Pics: Light and Shadow
Let’s talk about light and shadow. I know, not the most thrilling topic at first glance, but hear me out. These two little things can

Small Actions Get Wholesale Accounts
Ok, listen up, because people are making the process of getting wholesale accounts way harder than it needs to be. Wholesalers aren’t sitting around, hoping

Keyboard Friendly Product Pages
Most sellers obsess over their product photos, fine-tune every sentence in their descriptions, and waste days trying to outsmart Google. But here’s what too many

Free Shipping
In the 30+ years I’ve been making money online (and in my 48+ years in business overall) I have never come across a shipping company

Readable Fonts and Contrast
Half the internet looks like it was designed by people who think eyesight is optional. Tiny gray text on a slightly lighter gray background, fonts

What Wholesalers Really Want
New sellers love to imagine wholesale as a velvet rope club where you stroll in, smile, and start scooping up products at giveaway prices. Cute

Selling Online: Why Quality Links Matter
We’re gonna talk about links. No, not the ones in your sausage or the ones in a chain fence. I’m talking about the links that

Overthinking Wrecks Progress
Overthinking is the quiet killer in ecommerce. People think the big danger is bad suppliers or bad niches, but honestly, most businesses crash long before

Your Chair Eats Your IQ
You think you’re tired because you didn’t sleep enough. Or because business has been a little slow. Or maybe Mercury is in retrograde again. But

Hard-to-Find Wholesalers
Have you ever tried to find a real wholesaler for your online business and felt like you just stumbled into a black market scam? You

Online vs Physical – Make More Sales
Ever watch someone try to sell online like they’re standing in a physical store, just waiting for customers to walk up and buy something? It’s

Trust Through Trade Shows
Let’s be blunt. The internet is full of supplier roulette. You’re one click away from a legit operation or a garage full of repackaged junk,

Automated Order Updates
Want to watch perfectly good customers turn into skeptics at Olympic speed? Keep them guessing about their order. Silence after “Place Order” makes people rethink

Shopify Does It BACKWARDS
When you do it right, there’s a specific, step by step process for building an online business if you want it to actually make money

The Biggest Pricing Mistake
If you’re pricing your products so low that you barely make lunch money on each sale, you’re not being competitive. You’re being reckless. Underpricing isn’t

AI Isn’t Hands-Off
Right now, everyone’s being told the same bedtime story. You can spin up an online business in a weekend. AI builds the site. AI tells

Pain Points Drive Sales
If your store isn’t calling out the real-life problems your customers are dealing with, you’re leaving money on the table. People don’t buy because something

MLM’s 20K Pyramid Trap
Multilevel marketing might sound like some next-level entrepreneurship plan dreamed up in a sleek conference room. But underneath the sparkle and motivational jargon, it’s just

Convenience Fees Bleed You Dry
You’re losing money. Not because of a bad product. Not because your prices are too low. You’re losing it quietly, one little transaction at a

Ecommerce: Why Categorizing Is Key
Picture this. You walk into a store, and instead of neatly arranged aisles, there’s just a massive pile of random stuff. Shoes, canned beans, yoga

The Supplier Sniff Test
Let’s talk about supplier scams for a minute. Not in theory. In the real-life, “your PayPal account is still mad” kind of way. If you’ve

What happened to eBay?
I was very involved with eBay back then. I was an eBay Developer Partner. I was a speaker at their national “eBay Live!” conventions. I

Get a Google Business Listing
Running an online store from home doesn’t mean you’ve got to stay locked in the basement like some weirdo running a hamster cult. A Google

Popups That Don’t Kill Sales
Most online stores treat popups like carnival barkers with a sugar rush. “HEY, WANT 10% OFF? SIGN UP! DON’T LEAVE! LIMITED TIME!” Meanwhile, the shopper

Product Demo Media
Most products don’t need a demo video. A coffee mug? Nope. A lamp? Please. Even a fancy desk chair doesn’t need a Hollywood production to

Q & A Sections Build Trust
A Q & A section isn’t just a “nice to have.” It’s a sales tool that works around the clock. It makes shoppers feel like

Planner or Hot Mess – It Matters
Ever notice how some home biz champs glide through their day with spreadsheets that’d make a librarian weep, while others wing it in a glorious

Audit Your Subscription Stack
Most home-based ecommerce sellers think they’ve beaten the overhead game. No warehouse lease. No payroll. No electric bill the size of a mortgage. That’s great.

Let Someone Else Do It Brain
There’s this weird idea floating around in online business land that success just shows up if you hire the right people, buy the right tools,

The Cost of Chargebacks
Every ecommerce seller has nightmares about returns. But if you really want to lose sleep, let’s talk about chargebacks. Returns sting. Chargebacks cut deep. A

Selecting 10 Perfect Keywords
So, keywords. You know, those magical little words that determine whether someone finds your business online or ends up watching cat videos instead. Everyone treats

Threads Might Actually Be Useful
Let’s just call it what it is. X is chaos in a trench coat. Half the accounts are bots, the other half are yelling, and

Still room to compete?
Here are some things I hear from people all the time. “How can my online business compete with eBay and Amazon?” “How can I compete

Naming Images for SEO
Something that’s probably the least exciting thing in ecommerce but weirdly important, is naming your images. Yeah, I know, nobody’s waking up in the morning

Google’s Generative SERPs
Alright, here we go again. Every time Google does anything, SEO “experts” start running around screaming about the end of the world. This time, the

The Danger of Overpromising
If your marketing sounds like it belongs in a late-night infomercial, something’s off. Overpromising doesn’t make you look confident. It makes you look unreliable. When

How Google Finds AI Content
If you’ve ever wondered whether Google can tell that a machine wrote your article, stop wondering. It can. Instantly. The company built a system called

“Just Wing It” Doesn’t Work
There’s a certain breed of seller who lives by the phrase, “I’ll figure it out.” They say it like it’s a badge of honor. They’ll

Social Media Ads – Yes or No?
Some people swear by social media ads. Others say they’re a total waste of money. Meanwhile, business owners are left throwing cash at Facebook and

Getting Supplier Accounts
Wholesalers aren’t running adoption agencies for dreamers. They don’t want to take a chance on you because you’re passionate and you’ve got a killer idea.

Global Delivery Expectations
Selling overseas feels like you just leveled up. Bigger reach, bigger orders, bigger bragging rights. But the honeymoon ends fast when you realize international shipping

Visual Storytelling in Marketing
You ever scroll through a website, see a product photo, and suddenly feel like you need it? Even when you don’t actually need it, something

What’s Subitization?
We all know what it’s like to walk into a store and immediately feel like turning around and leaving. Too many options, too much noise,

Why Checkouts Lose Money
If your checkout process is clunkier than a busted shopping cart, you’re flushing sales whether you know it or not. A bad checkout doesn’t just

Setting Up Your Business Name
There are a lot of mixed-up perceptions out there about what you should name your business and how you should register it.

The Crowd Says Who’s Full Of It
Done-for-you ecommerce packages sound great when they’re read off a teleprompter. Slick videos. Shiny dashboards. Stock music swelling behind someone in a blazer saying, “We’ve

When the Tank’s Empty
There’s a moment in every home-based business where things start to feel heavier than usual. Not because something went wrong, but because your brain is

Content AI Can’t Copy
There’s a weird belief floating around right now that AI’s going to rewrite the entire internet, flatten every unique voice, and turn every page into

Fulfillment Centers
The first thing people tend to think about when you mention fulfillment in relation to ECommerce, is Fulfillment by Amazon.

Exit Intent Email Capture
Picture this: a shopper is seconds away from bailing. The mouse slides toward the top corner, the phone thumb heads for the close button, and

The $5K Squeeze Page Ripoff
Squeeze pages sound like they belong in a gym class. Instead, they’re digital bait traps wearing fake business suits. They pop up like desperate salespeople

Automatic Product Feeds
When you have a web site that sells products online, sometimes you come across Automatic Product Feeds from drop shippers and other wholesalers.

Always Over-Deliver in Business
Here’s the secret nobody wants to say out loud: overdelivering isn’t a bonus. It’s the entire playbook when you’re building a business without a massive

First Impressions in ECommerce
You know that feeling when you walk into a store and immediately feel like turning around? Maybe the lighting is weird, maybe it smells like

Fixing Lousy Supplier Photos
This is a problem that every online seller has faced at least once; lousy supplier photos. You spend all this time picking the perfect product,

Site Templates – Should You Use Them?
Here’s something that’s quietly killing eCommerce businesses before they even get off the ground. Pre-designed website templates. You know the ones. They look nice, promise

Selling Liquidations Online
There are a lot of so-called EBiz “gurus” out there who tell you that you can make a killing online buying and selling liquidated products.

Handling Supplier Mistakes
Every ecommerce business hits bumps in the road. Orders get messed up. Paperwork gets misplaced. Shipments arrive late. Mistakes happen, and wholesalers know it. What

SEO’s scare you every time Google burps
Let’s get something straight. Every time Google so much as burps, SEO consultants act like the world’s ending. They throw around scary words like “algorithm

If It Sucks On Mobile, Forget It
If your store is a nightmare on a phone, you’re not just missing sales. You’re practically handing them to someone else. Bad mobile experience? That’s

Following MAP Policies
Minimum Advertised Price sounds like something cooked up by a committee of lawyers to keep you awake at night. And honestly, it kind of is.

Why AI Isn’t Magic
Let’s kill the fantasy right now. AI is not a wizard, a genie, or your digital business partner who’s going to turn your online store

Google Still Shows Up
You’ve posted on X. You’ve hash tagged on Instagram. You’ve danced with your dog on TikTok. And what did you get? Crickets. Maybe a pity

Should You ‘Outsource’?
Writing your own articles, blog posts and social media material? You don’t have to do that, they say…just outsource it to India or the Philippines

Using AI Without Turning Soulless
If you’ve been online for more than three minutes lately, you’ve seen the panic. AI is coming. AI is here. AI is going to steal

Do AI Panels Steal Your Clicks?
I just got an email from a self-proclaimed “SEO expert”, breathlessly announcing a grand summit to tackle Google’s AI Overviews (AIOs) as if they’re the

The Importance of Gaze Cueing
Humans have been following each other’s eyes longer than we’ve been making fire. If somebody in the tribe suddenly snapped their gaze toward the bushes,

Crowdsource Your Supplier Vetting
There’s no sugarcoating this; trying to vet a wholesale supplier solo is like wandering into a dark alley with a blindfold on and hoping not

Browser Tabs Are Killing You
You think you’re being efficient. Bouncing between supplier sites, customer emails, research tools, and some half-loaded blog you forgot to finish yesterday. You’ve got fifteen

You Can’t Sell to Everyone
If you’re trying to sell to everyone, you’re selling to no one. That’s not a catchy phrase. That’s a business truth. And if you’re running

The Mid-Month Slump
Here we are again. Somewhere between the 10th and the 25th, where ambition goes to take a nap and your to-do list starts to look

Image Sizes for Ecommerce
When people shop online, they can’t touch, feel, or try on a product. The only thing they have to go by is your images. If

How To Use Competitor Research
Running your online store without checking out the competition is like playing darts blindfolded in a wind tunnel. Sure, you might hit something, but odds

ECommerce Runs on Duct Tape
Every home-based seller’s got the same fantasy. You think you’ll build a website, find some good suppliers, and the rest will just kind of… work.

The Hidden Part of Seasonality
There’s a conversation I have more often than I’d like. Someone comes to me excited about their new ecommerce idea. They want to sell tents.

Following Up With Suppliers
One of the fastest ways to kill a supplier relationship is by being the seller who doesn’t follow up at all. The second fastest way?

Using AI Website Builders
You’re finally getting serious about launching your own online store. Maybe it’s fitness trackers, maybe it’s camping gear, maybe it’s smart home gadgets. Whatever it

Burned Out? Trim the Fat.
Let’s get one thing straight: feeling overwhelmed doesn’t mean you’re weak. It means your brain has finally waved a white flag after trying to juggle

Build It Yourself or Get Played
It’s tempting, right? Some fast-talking guru waves a shiny “done-for-you” store in front of your face and says, “You don’t have to lift a finger.

Ecommerce: Using Words That Stick
Let’s talk about words. Not just any words, but the kind that actually make people stop, pay attention, and, more importantly, buy. Because in eCommerce,

Digital Hoarding
Let’s start with a confession: your hard drive is not a library. It’s not an archive. It’s a digital landfill with good intentions and terrible

Transparency in Shipping
If your shipping info is buried in fine print or scattered across three different pages, shoppers are gone before you even know they showed up.

Simple Sells. Clutter Kills.
If your ecommerce site looks like a slot machine exploded, flashing banners, seizure-inducing colors, pop-ups screaming for attention, congrats, you just sent your buyer straight

Stop Starting From Nowhere
There’s a funny thing about beginners in ecommerce. They all think they’re supposed to start from scratch every time they want to make progress. They
