Chris Malta’s

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Successful Business Owners Know HOW and WHY Things Work

Welcome to How and Why.

Don’t Outsource Easy Things

You’re not lazy. You’re overloaded. You’ve got 73 tabs open, your cat just knocked over your shipping scale, and there’s a customer asking if their order will arrive before next Thursday’s blood moon. So yeah, it’s tempting to outsource.

But here’s the problem. Most of what new ecommerce sellers outsource isn’t rocket science. It’s stuff they could’ve learned in one decent afternoon. Instead, they pay people to do it poorly and then pay again to clean it up.

That’s not delegation. That’s waste.

And if you’re running a lean, home-based business, wasting money is the one thing you can’t afford to get good at.

Outsourcing the Easy Stuff Is a Trap

Let’s start with product descriptions. You pay someone $15 per item to “optimize” your listings. They send back copy stuffed with buzzwords and made-up benefits. It sounds like they asked ChatGPT to write like a robot that just discovered adjectives. Meanwhile, your customer just wants to know if the lid fits.

You could’ve done it better yourself in less time than it took to write the invoice.

Or let’s talk SEO. Some seller in a Facebook group recommends “a guy” who’ll optimize your entire site for $200. So you pay him. He changes your meta tags, adds five plugins, and says you’re good to go. You wait for traffic. Nothing happens. You finally look under the hood and realize he didn’t even fix your alt text.

Again, this is stuff you could’ve learned in an afternoon. You didn’t save time. You just paid to stay confused longer.

The Illusion of Progress

Here’s where it gets ugly. When you pay someone to do something, your brain checks it off. “Done!” But it’s not done. It’s just out of sight.

You think your site is SEO-optimized. You think your listings are persuasive. You think your email list is growing because someone set up a pop-up. But if you don’t understand what’s happening, you’re not in control. You’re at the mercy of someone else’s half-effort.

That’s not how real businesses run. You don’t have to be an expert at everything. But you need to know enough to judge the work. If you don’t, you’ll keep overpaying for underperformance.

What This Really Costs You

Let’s do the math. You pay:

  • $200 for “SEO help” that didn’t work
  • $300 for a templated Shopify design you hate
  • $150 for product photos that need retakes
  • $50 per month for someone to manage social media that gets zero engagement
  • $75 for logo design from someone who used Canva templates

That’s $775 gone. What did you get for it? Embarrassment, delays, and a nagging feeling that you could’ve done better.

But the real cost isn’t just the money. It’s the time you lost believing the job was handled. It’s the credibility you lost with customers when things looked sloppy. It’s the confidence you lost because now you’re scared to touch any of it yourself.

You Are the Best Person to Do This, Right Now

No one knows your products better than you. No one understands your customers better. No one cares more about your business. That makes you the most qualified person to handle the core stuff in the early stages.

Write your own listings. Learn how to format a blog post. Watch a 15-minute tutorial on how to use schema. Run your own email newsletter. Set up your own shipping zones. You don’t need a team of “experts.” You need a Saturday afternoon and a YouTube playlist.

Once you know how to do it, you can outsource the repeatable stuff later on your terms, with actual standards. But in the beginning, outsourcing is almost always an expensive way to avoid learning.

Five Things You Can Do Right Now

First, make a list of what you’ve outsourced

Write down everything you’ve paid someone else to do in the past 90 days. Product listings, SEO, site design, email, content, graphics – everything. For each one, ask: did it meet the goal? If not, that’s a red flag.

Second, audit the results

Look at your site. Are your listings clear? Is the SEO actually working? Are your emails getting opened? If not, dig into what your outsourced person really did. Look at the work with fresh eyes. If you can’t explain it, you don’t control it.

Third, pick one task and learn it yourself today

Choose something simple but important. How to write a better product description. How to create a blog post in your CMS. How to send a basic email campaign. Spend 60 minutes. Own it. You’ll be shocked at how easy it is once you stop overthinking it.

Fourth, cancel the “helpers” you’re just tolerating

If someone you hired is underperforming and you’re keeping them around out of habit or fear, let them go. That money is better spent on training yourself or upgrading your tools.

Fifth, set a 30-day learning goal

Decide to learn one new skill each week that directly impacts your business. Set up structured time for it. Four hours a week is plenty. That’s 16 hours a month. Way cheaper than paying someone else $500 to make mistakes for you.

Wrap-Up

The idea that you should “delegate everything” from day one is garbage. It’s peddled by people who want you to feel overwhelmed so you’ll pay them to fix it. You don’t need a rescue squad. You need a handle on your business.

You’re not failing because you haven’t outsourced enough. You’re flailing because you outsourced too early.

Take it back. Do it right. Learn the basics. Own the core. Then build from there.

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I’ve been successful online for over 30 years, and I have a lot to share with you. Free.


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